Last updated: 15th January 2026
TrueIndexium B.V. ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our services.
TrueIndexium B.V. is the data controller responsible for your personal data. Our contact details are:
TrueIndexium B.V.
Kerkstraat 298
9769 UV Groningen
Netherlands
Email: [email protected]
Phone: +31 509842409
We collect various types of personal data when you interact with our website and services. The data we collect includes information you provide directly to us and information we collect automatically through your use of our services.
Personal data we collect may include your name, email address, phone number, company information, IP address, browser type, device information, and usage patterns on our website. We also collect information through cookies and similar tracking technologies as detailed in our Cookie Policy.
We use your personal data for various purposes based on different legal grounds. We use of your data includes providing our services, responding to your enquiries, improving our website and services, and communicating with you about our offerings.
Specifically, we may use your information to process your requests, provide customer support, send you marketing communications (with your consent), analyse website usage, comply with legal obligations, and protect our business interests. We may also use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.
Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds: your consent (for marketing communications and non-essential cookies), performance of a contract (when providing our services), legitimate interests (for improving our services and website functionality), and legal obligations (for compliance with applicable laws).
Our website uses cookies and similar tracking technologies to enhance your browsing experience and provide personalised content. We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about the cookies we use, please refer to our Cookie Policy.
We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted service providers who assist us in operating our website and conducting our business, provided they agree to keep your information confidential. We may also disclose your information when required by law or to protect our rights and safety.
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. The specific retention period depends on the type of data and the purpose for which it was collected. Generally, we retain customer data for up to 7 years for accounting and legal purposes, and marketing data until you withdraw consent or for up to 3 years of inactivity.
Under GDPR and UK data protection laws, you have several rights regarding your personal data. Your rights include the right to access your personal data, rectify inaccurate information, erase your data under certain circumstances, restrict processing, data portability, and object to processing.
You also have the right to withdraw consent at any time where we rely on consent as the legal basis for processing. To exercise any of these rights, please contact us using the details provided in the contact section below.
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA) where our service providers are located. When we transfer your data outside the EEA, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by the European Commission.
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date. We encourage you to review this policy periodically.
If you have any questions about this privacy policy, wish to exercise your rights, or need to contact us regarding your personal data, please reach out to us using the following details:
Privacy Officer
TrueIndexium B.V.
Email: [email protected]
Phone: +31 509842409
Address: Kerkstraat 298, 9769 UV Groningen, Netherlands
You also have the right to lodge a complaint with the relevant data protection authority if you believe we have not handled your personal data in accordance with applicable laws. In the Netherlands, you can contact us through the Autoriteit Persoonsgegevens (Dutch Data Protection Authority).
For detailed information about how we use cookies and similar tracking technologies, please refer to our comprehensive Cookie Policy, which forms part of this privacy policy.